I just ran accross a podcast of Dan Farber interviewing Lloyd Taylor of LinkedIn from December that I highly recommend. It’s an excellent listen for anyone who wants to understand how a VP of Technology Operation should be spending his day - focused on adding value to his customers. Lloyd even states up front that he’s able to do this because his infrastructure is sound. The day to day stuff works.

For the record, they are not a 3tera customer. LinkedIn did it the old fashioned way, but that only adds to my admiration.